Returns & Exchanges

Returns and Exchanges

Our returns and exchanges policy forms part of our overall terms and conditions of business and is repeated below

ITEM EXCHANGE

If a customer does not like any card(s) we have selected for them, we will be happy to exchange them provided that the card(s) returned are not damaged in any way or by whatever cause and that they have not had their cellophane wrappers opened. The customer must pay for the cost of all postage incurred in returning the card(s) to us and having new ones delivered to them. In this circumstance I ask that customers enclose postage stamps for the value required to get the replacement to them.

If upon receiving a print, the customer changes their mind about the size or decides that they would rather have another one of my prints instead, I will be happy to exchange it provided that the print(s) are returned undamaged in any way or by whatever cause and that it has not had its cellophane wrapping opened. The customer must pay for all courier costs in returning the print(s) to us and having the new one delivered to them. The conditions listed at No. 4 under “Returns Policy” with regard to packaging and insurance also apply to this circumstance.

If your print(s) has been specially made for you to a non-standard size I will not be able to exchange it for you.

Please ask for details if you are unsure before you take any action.

RETURNS POLICY

For details of my returns policy please see my websites and read the following conditions.

I will accept returns of cards or prints provided that: -

• The cellophane wrappers have not been opened.

• That you, as purchaser, ensure the item(s) are securely wrapped for transit.

• That you, as purchaser, ensure that the item(s) are properly insured during transit. If any item is lost or damaged during transit back to us without being fully insured we will not accept the item or responsibility and I will consider the item(s) as sold. In these circumstances we would strongly recommend you choose postage/shipping with insurance. This will ensure that neither you nor us are out of pocket should any damage or loss occur during transit and will enable us to replace a damaged or lost item at no cost to either you or us.

• That you, as purchaser, bear all return postage/shipping costs.

• That any item is returned to us in accordance with the above conditions within 7 days of receipt.

N.B. We will not accept any returns if the item(s) is/are damaged in any way or by whatever cause. Therefore adequate postage insurance is recommended if returning items to us.

Where card(s) or print(s) have been made as “one-offs” to a special order we will not accept a return in any circumstance which is not covered by damage or loss insurance.

If we do accept a return, a full refund of the purchase price will be given less the cost of original postage. The customer will be responsible for any return postage costs. If insufficient postage is attached to any returned item(s), any excess will be deducted from the amount refunded. We will inform the customer of the amount deducted.

Our returns policy for non-UK orders is exactly the same as orders from within the UK. Only shipping costs will vary.