Current 10th May 2025
Terms & Conditions of Business – Information
Listed below are the terms and conditions of business for Steve Davison Photography. By placing and paying for an order or by engaging my services you will be deemed to have read and accepted these terms and conditions in their entirety.
1. ORDERING PRODUCTS OR SERVICES
From late May 2025 customers will be able to order Prints and Canvasses from us DIRECT. This also applies to Jigsaw Puzzles and Coasters. All direct orders will be produced on an individual basis when ordered and payment has been received. All direct orders will be shipped direct to the address requested during the order process. There is no minimum order for any product using the direct order service. Gift Vouchers may also be ordered under the description given on the specific web page on this website.
The extensive additional range of products previously available through Fine Art America t/a Pixels.com. will continue unchanged.
Licences to use my images for websites, promotional, illustration and advertising can be ordered through Alamy and/or Shutterstock
2. DELIVERY
Orders placed with us DIRECT before 11.00 am for UK mainland addresses will be shipped the next working day and we expect a delivery window of 2/3 working days. Orders placed after 11.00 am for UK mainland addresses could be shipped 1 working day later. Orders for non UK mainland addresses such as the Scottish Highlands and Islands will receive the same shipping treatment from our studio but the actual transit may take several days longer.
Terms and timescales of delivery for orders via Pixels.com will be given by whoever a customer orders a product or service from. This will normally be Pixels.com
3. RETURNS POLICY
Returns policy will be those of whichever company supplied the item(s).
If the product or service is bought direct from Steve Davison Photography then this will be us. If an ordered item is found to be damaged or defective on delivery we ask that we are notified within 7 working days, Returns will not be accepted if a customer has simply changed their mind, we therefore ask that care is taken when ordering and that customers check with confirmation emails that what we despatch matches what was ordered. For Gift Vouchers, these may not be returned once despatched to the customer or designated recipient except in exceptional circumstances when a £15.00 cancellation fee will be charged. The balance of Voucher value will be returned to the purchasing customer.
4. RETENTION OF PERSONAL INFORMATION
When ordering a product or service a customer will be giving personal information to whichever company they are buying through and customers are advised to read those companies privacy policies.
If a customer is ordering a product or service directly through Steve Davison Photography, and in so doing gives personal information to us, we will keep all customer details securely until their order has been filled and delivered. We will not ask for any information which is not necessary for taking an order from customers, obtaining payment from them, delivering a purchase to them or communicating with them in a format which is acceptable to them (i.e. land-line telephone, mobile telephone, e mail, postal address).
Please read our own Privacy Policy for full information on this matter. If you wish to communicate with Steve Davison Photography purely on a matter of privacy of personal information please email us on privacy@stevedavisonphotography.co.uk or write to us at the address given in our Privacy Policy.
Other than to process an order we will never retain any customer’s bank details.
We will NEVER pass customer details on or sell them to any other person(s), company or institution.
If a customer has purchased a bespoke product, we may ask them if we can use such images from their order to help others looking for inspiration. There is no obligation to agree to this on the customer’s part. If the image contains any person(s), who is/are still living or item or property which can be identified as being owned by any person still living or company still trading, we will never use these unless the customer/client is prepared to agree to it by signing a “model release” (for persons) or “property release” (for property) form which we can supply. The customer/client may revoke this consent at any time without giving a reason. There is no obligation to agree to this on their part.
I may ask a customer or client for permission to use an image(s) we have produced for them to advertise my products and services on my website or in any other form we may use. We will never sell such images to anyone else and will ensure that it is used in such a manner as to make it impracticably for any other person or company to reproduce it (i.e. low resolution imaging or by watermarking an image). You may revoke this consent at any time without giving a reason. There is no obligation to agree to this on a customer/clients part.
5. PAYMENT FOR GOODS OR SERVICES
Orders for prints, canvasses and other goods and services Direct from Steve Davison Photography must be paid for using their payment method which can be Debit/Credit card or PayPal. Production of orders will not commence or be despatched until full payment has been received and has cleared to our bank account.
For orders through Pixels.com or image licences bought through Alamy or Shutterstock, payment should be made direct those companies using whatever payment methods are acceptable to them. No orders will be produced or despatched until full payment has been received and has cleared.
Similarly, no work will start on special order commissions (other than to enable me to quote a cost) until full payment (or required deposit) has been received as cleared funds into our bank or PayPal account and we have a definite instruction to proceed either in writing or by Email. Any work done in assembling a quotation for products and/or services will be free of charge and without obligation on the customer/client’s part.
- If you wish to pay by cheque please state this with your order and I will let you have a mailing address to send your payment too. Please make cheques payable to Stephen Davison and write your full address on the reverse of the cheque.
- For BACS bank transfer, please let us know if you wish to pay this way and I will supply you with full bank details securely.
For commissioned work we ask for 50% of the agreed estimate fee at instruction with the remainder of any invoiced amount due, on completion of the commission or within 30 days of such date. Any payment not made for completed orders within 30 days of us informing a customer/client by Email, letter or telephone that full payment is due, will be charged interest on top of the order amount and goods or service will be held by us until full payment is made.
The product or result of any service commissioned will remain with us as my property until such time as the account is settled in full. Non-payment after 30 days will attract interest on any unpaid amount.
Immediate payment (within calendar 4 days) of the balance upon completion of the commission will attract a 5% discount on the final payment. (i.e. Fee = £1,000. £500 is paid up front. Balance of £500 x 5% = £25 discount)
6. DELIVERY OF SPECIALLY COMMISSIONED ORDERS OR SERVICES.
Once your payment has cleared into my bank account work will start on filling your order. At this point we will inform you by E mail that your order and payment have been received. Despatch of your order will take place as soon as is possible. You should receive your order, in the UK, within 14 working days. Overseas orders may take up to 28 working days. Please do not include weekends, bank and other public holidays in these timescales. We will confirm despatch to you by Email. Where the order is sent by courier a tracking number will be supplied to the customer.
We can accept no responsibility for manufacture and/or delivery problems outside of our control (e.g. Industrial action by any person, union, company or agency involved in the manufacture or delivery chain, Weather conditions, Failure of our suppliers to deliver acceptable quality goods on time) which result in an order being delayed. We take great care in selecting our suppliers not only for the quality of their products but also their service and reliability standards. If we expect there to be any delay in filling an order within the above timescales we will inform the customer immediately by Email or telephone.
Other reasons for a delay in filling an order may include (but are not limited to) Acts of God, War, Legislation, Flood, Fire, Drought, Ice, Snow, Failure of power supply, inadequacy and unsuitability of any instructions or information given to us by any supplier, inadequate or incomplete order instructions by a customer/client, failure by a customer, to make any required payment in full when requested, inability to obtain materials required to complete any order which are out of my control.
Orders placed will us direct will be shipped to the customer directly from the manufacturer. These figures refer to the time that the courier states they can deliver a parcel to a customer, measured in working days from the time of collection from the manufacturer. By using these methods both the customer and we will be able to keep a track of the parcel in the knowledge it is trackable and insured. We will send the unique tracking number (if supplied) by Email, so that customers can track their parcel(s) should they wish to do so. This method of shipping can be more expensive but gives much greater financial security to both us and our customers.
Orders received by us before 11 am on a working day (Monday – Friday (excluding public holidays)) will enter the production process that day as soon as full payment is received. Orders received after 11 am will start being produced the following working day and once full payment has been received. On occasions I am away from the studio for periods on “shooting locations”. This is not normally more than a day or so but can be as much as a week. As I personally supervise all orders, this may result in a short delay in despatching orders. As stated previously, I will Email a customer when all orders are received and despatched to keep them informed. If a customer has any query in this regard they can telephone me direct. My mobile number is +44 (0) 7736 834586. Please bear in mind I may be on a “shoot”, so if I am unable to answer immediately, please leave a message for me to respond to.
A designated courier may require a signature on delivery for your parcel in order to provide proof of delivery, please ensure that a responsible adult will be able to prove who they are and provide a signature at the point of delivery if asked.
For orders being shipped outside the UK we will source the most reliable carrier who has a proven track record for safe and swift delivery of packages with adequate insurance protection and is competitive on price. Shipping cost to non-UK addresses will be agreed individually with a customer at the time an order is taken. Such fees must be paid in full before an order is despatched.
7. PRICING OF BESPOKE ORDERS
The cost of producing bespoke work will, by its very nature, vary from one customer to the next. Each bespoke order will be costed, and prices submitted to the customer for approval before any work commences. These costs/fees will include (but not be limited to) such things as materials, time in production, any travel expenses incurred or hiring of any specialist equipment. Supply of such a quotation is free of charge and without obligation.
We will obtain as much information relating to a customer’s ideas and chosen image(s) or design(s) as possible either by E mail or Telephone. From there we will produce image(s) or design(s) in electronic format based on the information a customer gives us. We will send these images to the customer by Email for any amendment and/or full approval.
For commissioned work we ask for 50% of the agreed overall estimate fee at instruction with the remainder of any invoiced amount due, on completion of the commission or within 30 days of such date. Any payment not made for completed orders within 30 days of us informing a customer/client by Email, letter or telephone that full payment is due, will be charged interest on top of the order amount and goods will be held by us until full payment is made.
The product or result of any service commissioned will remain with us as my property until such time as the account is settled in full. Non-payment after 30 days will attract interest on any unpaid amount.
Immediate payment of the balance upon completion of the commission will attract a 5% discount on the final payment. (i.e. Fee = £1,000. £500 is paid up front. Balance of £500 x 5% = £25 discount)
Confirmation by a customer of an order and payment of any amounts due will be deemed that they fully accept all our Terms and Conditions.
8. DESIGNS AND COPYRIGHT
All designs, Photographic Images, Greetings Cards, Canvasses, Prints and Artwork used in the production of any item will become the copyright of Steve Davison Photography. This applies to all work produced by Steve Davison Photography and not just bespoke items. If an item is produced using a photographic image taken by a customer of Steve Davison Photography it is agreed that the “customer” signs copyright of any image over to Steve Davison Photography without reservation. All rights reserved.
9. COMMISSIONED WORK
We accept commissioned photography work and charge an hourly/daily rate plus expenses. This rate can vary substantially depending upon many factors which could be (but are not limited to) Location, Complexity of any “shoot”, Special equipment we may have to buy/hire to enable us to produce the work required or any hazardous/dangerous working conditions. Each commission will be individually costed and a free estimate submitted for consideration before any work commences. A client giving such an instruction must first ensure we are covered by their public liability insurance policy and will have rights of access granted to enable us to do the work required. Any specific Health & Safety conditions should be advised to us. Copyright of any work produced for commissions will remain with Steve Davison Photography at all times.
Upon instruction, a mutually agreeable timescale for delivery of any instructed work will be agreed.
We ask for 50% of the quoted fee before work commences with the balance becoming due at completion of the commission. Non-payment after 30 days will attract interest on any unpaid amount. Commissioned work will remain with Steve Davison Photography until fully paid for. Any additional expenses or costs which may be necessary will be discussed with a client before entering into additional expenditure.
A 5% discount of the final balance due will be given for immediate payment on completion and delivery of commissioned work. (I.E. Fee = £1,000. £500 is paid up front. Balance of £500 x 5% = £25 discount)
10. UK GOVERNMENT VALUE ADDED TAX (VAT)
We are not currently liable for or registered for VAT and therefore do not charge it on our goods and services. However we may have had to pay VAT to our suppliers. This will be charged within our pricing structure and will not be recoverable.
11. CANCELLATION OF ORDERS
Cancellations of orders fall into two categories depending on the product or services being purchased.
For standard retail goods such as Greetings cards, Prints, Mounted Prints and Canvasses where they have been bought through an external supplier such as Pixels.com, any cancellations policy used by such a supplier will apply. For retailed goods supplied directly by Steve Davison Photography such as Fine Art Prints, Canvasses, Table Coasters or Jigsaw Puzzles; we will not normally refund any purchase price which will have already been paid. We will, however, attempt to resell the item and provide a refund of up to 50% if we are able to do so. The cancelling purchaser will be responsible for paying return shipping and for ensuring the returned item is in “as-new” condition. For Gift Vouchers, cancellation will be accpted up to the point before when the voucher has been produced and despatched. A £15.00 administration fee will be charged. Once the Voucher has been sent to the customer or recipient. Cancellation will not be possible except in proveable extreme circumstances when the voucher code will be cancelled and a £15.00 plus any expenses incurred in production and shipping will be charged. The Voucher will also have to be returned at the customers expense.
For specially commissioned “one-off” Prints, Mounted Prints and Canvasses, ordered directly from Steve Davison Photography, no refund will be given once work has commenced. The goods will be delivered as ordered.
For private or commercial commissions and other services, we will require a 50% deposit for any quoted work before we commence such work. This deposit is not refundable but can be credited for future work within 12 months. Any expenses incurred in the organisation of a photographic shoot will be charged at cost if it cannot be cancelled without being charged to us. Once work has commenced, the full amount agreed to in an authorised quotation will become payable on provision of the work commissioned.
In all circumstances we will use our best endeavours to minimize costs if an order or commission has to be cancelled as an act of good faith. We do, however, reserve our rights to charge costs and fees as agreed at the order or engagement stage.
12. DEFECTIVE GOODS
Any retail product found to be defective upon delivery should be notified to whichever company it was purchased from. This will be either Steve Davison Photography or Pixels.com.
We advise that all wrapping and/or packaging is kept with the product until the customer is fully satisfied with the product. If possible, photographs of the product are taken as soon as the product is identified as being defective and sent to us at steve@stevedavisonphotography.co.uk for Steve’s personal attention. Items, which are an obvious over sight on our part, should be returned to us within 7 working days by the method they were delivered. If any defect is the fault of our suppliers we will accept responsibility. We require that faulty item(s) are returned to us to help improve quality control.
If we accept responsibility for any defective goods, we will refund any postage incurred by a customer in returning any item(s) to us. We will also offer a replacement or refund.
13. INSURANCES
We will carry Product & Public Liability insurance which will indemnify any client/customer for any liability incurred by us to a limit of £5,000,000 per claim within the UK.
Should any item(s) being returned to us by a customer for whatever reason become lost or damaged in transit, the customer, being the person sending the item(s) and taking out the insurance cover, will be the person making any claim under the insurance cover. In this circumstance we will have no responsibility for making such an insurance claim. We will, however, provide any support we are able to the customer in support of their claim.
14. HEALTH AND SAFETY
We conduct regular Risk Assessments of our work places and working practices.
When we are commissioned to do work away from our studio: –
- a) We will conduct our own risk assessment prior to the “shoot” in order to ensure all relevant protections have been put in place and to highlight any possible risks.
- b) We will expect a client to provide us with a copy of their H&S policy and current risk assessment applicable to the place where the “shoot” will take place. If there are any discrepancies we will insist that these are corrected before work can begin for the protection of all concerned parties.
- c) We will expect the person or company responsible for the site of work to either inform us of or make available to us, any protective clothing which has been highlighted by their or our risk assessments as being necessary.